{"id":1279,"date":"2018-08-27T08:00:20","date_gmt":"2018-08-27T11:00:20","guid":{"rendered":"http:\/\/blog.printwayy.com\/?p=1279"},"modified":"2023-04-27T10:12:28","modified_gmt":"2023-04-27T13:12:28","slug":"a-era-dos-chatbots-os-robos-conversam-com-seus-clientes","status":"publish","type":"post","link":"https:\/\/printwayy.com\/blog\/a-era-dos-chatbots-os-robos-conversam-com-seus-clientes\/","title":{"rendered":"A era dos chatbots &#8211; Os rob\u00f4s conversam com seus clientes!"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2018\/07\/27_08_blog_chatbot.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1306\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2018\/07\/27_08_blog_chatbot.jpg\" alt=\"A era dos chatbots - Os rob\u00f4s conversam com seus clientes!\" width=\"1920\" height=\"1000\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Em <\/span><b><a href=\"https:\/\/printwayy.com\/blog\/atendimento-rapido-e-a-importancia-de-um-chat-online\/\" target=\"_blank\" rel=\"noopener noreferrer\">Atendimento r\u00e1pido e a import\u00e2ncia de um chat online<\/a>,\u00a0<\/b><span style=\"font-weight: 400;\">falamos, aqui no Blog da PrintWayy, como o chat online pode potencializar o relacionamento do seu outsourcing de impress\u00e3o com o usu\u00e1rio, ou futuro cliente &#8211; mostrando proximidade e que voc\u00ea tem colaboradores dispostos a ajud\u00e1-lo sempre que necess\u00e1rio.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hoje vamos ver um pouco sobre os <b>chatbots<\/b><span style=\"font-weight: 400;\">! E<\/span>sclarecer o que eles s\u00e3o e como podem ser \u00fateis para o seu neg\u00f3cio no atendimento ao cliente e outras \u00e1reas e fun\u00e7\u00f5es. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Eu acho que voc\u00ea j\u00e1 deve ter conversado com um chatbot. Eles j\u00e1 est\u00e3o se tornando famosos e diversas empresas j\u00e1 os utilizam. <\/span><\/p>\n<h2 style=\"text-align: center;\"><b>Chatbot: novas possibilidades de relacionamento<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">O termo chatbot \u00e9 a jun\u00e7\u00e3o de duas palavras em ingl\u00eas: <\/span><i><span style=\"font-weight: 400;\">chatter<\/span><\/i><span style=\"font-weight: 400;\"> (a pessoa que conversa) e da palavra<\/span><i><span style=\"font-weight: 400;\"> bot<\/span><\/i><span style=\"font-weight: 400;\"> (abreviatura de <\/span><i><span style=\"font-weight: 400;\">robot<\/span><\/i><span style=\"font-weight: 400;\">), ou seja, um rob\u00f4 (em forma de software) que conversa com as pessoas.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A soma das palavras <\/span><i><span style=\"font-weight: 400;\">chatter <\/span><\/i><span style=\"font-weight: 400;\">e <\/span><i><span style=\"font-weight: 400;\">bot <\/span><\/i><span style=\"font-weight: 400;\">em chatbot foi feita por Michael Mauldin em 1994, para descrever os rob\u00f4s de conversa\u00e7\u00e3o na Twelfth National Conference on Artificial Intelligence.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Mas, a t\u00edtulo de curiosidade, o primeiro chatbot (n\u00e3o se usava o termo na \u00e9poca), chamado Eliza, foi desenvolvido pelo pesquisador do MIT Joseph Weizenbaum em 1967. <\/span><b>\u00a0<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">O <strong>chatbot<\/strong> <span style=\"text-decoration: underline;\">pode ser definido como um programa de computador que simula uma pessoa durante uma conversa.<\/span>\u00a0Ou, um rob\u00f4 desenvolvido a partir de um software de comunica\u00e7\u00e3o automatizada, com o objetivo\u00a0de automatizar tarefas repetitivas e burocr\u00e1ticas, que precisam de um atendimento pessoal, como tirar d\u00favidas sobre servi\u00e7os e produtos.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">O sistema \u00e9 programado simulando uma conversa entre duas pessoas. Mas o rob\u00f4 deve responder de forma que a pessoa que entrou em contato tenha a impress\u00e3o de estar conversando com outra pessoa e n\u00e3o com um programa de computador. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Os softwares de chatbot funcionam dentro de aplicativos de mensagem j\u00e1 existentes, como Messenger, WhatsApp, Telegram, SMS e outros.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Como os chatbots s\u00e3o constru\u00eddos em forma de um sistema, eles podem se dar em duas formas:\u00a0<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<h3><b>Chatbots baseados em regras<\/b><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Funcionam atrav\u00e9s de comandos espec\u00edficos. Contam com bancos de dados previamente alimentados com conte\u00fados escolhidos para a fun\u00e7\u00e3o final. Ou seja, se voc\u00ea falar algo que o chatbot n\u00e3o conhece, ele n\u00e3o vai saber como responder ou agir.\u200a Eles s\u00e3o limitados.<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<h3><b><b>Chatbots baseados em intelig\u00eancia artificial<\/b><\/b><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tem a capacidade de entender o que voc\u00ea quer dizer atrav\u00e9s do que voc\u00ea escreve. Ou seja, eles t\u00eam a capacidade de aprender sozinhos e entenderem a linguagem natural, n\u00e3o apenas os comandos. Quanto mais as pessoas usam, mais inteligente o chatbot fica.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Voc\u00ea pode pensar que a automatiza\u00e7\u00e3o do atendimento possa parecer mec\u00e2nico ou frio. Mas o chatbot apresenta muitas vantagens para a intera\u00e7\u00e3o com o p\u00fablico e atendimento. Podendo at\u00e9 a melhorar o n\u00edvel de satisfa\u00e7\u00e3o do cliente com rela\u00e7\u00e3o ao atendimento do seu outsourcing de impress\u00e3o.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>Chatbots:<\/strong><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">n\u00e3o se estressam nem se chateiam;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">n\u00e3o perdem o controle da situa\u00e7\u00e3o;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">s\u00e3o \u00e1geis e aceleram o atendimento; <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">n\u00e3o\u00a0se sentem cansados ou desanimados em fazer mais um atendimento igual e repetitivo;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">est\u00e3o dispon\u00edveis 24h por dia, 7 dias por semana;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">n\u00e3o criam fila de espera para realizar o atendimento.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Os chatbots s\u00e3o o futuro do relacionamento com o cliente. Eles s\u00e3o uma forma de otimizar o atendimento, al\u00e9m de manter o tom da comunica\u00e7\u00e3o na voz da empresa. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Esta tecnologia pode ser aplicada para outras fun\u00e7\u00f5es, al\u00e9m do atendimento ao cliente, como: <\/span><span style=\"font-weight: 400;\">gera\u00e7\u00e3o de leads, marketing e vendas, pesquisas, financeiro, agendamentos e reservas. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Voc\u00ea pode estar se perguntando: ser\u00e1 que os chatbots v\u00e3o dominar o mundo e as pessoas v\u00e3o perder seus empregos?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Calma, n\u00e3o \u00e9 bem assim. Os chatbots n\u00e3o devem substituir pessoas, e sim auxili\u00e1-las com trabalhos repetitivos e que seguem scripts. Assim elas ter\u00e3o mais tempo para se dedicar\u00a0a outras tarefas que s\u00e3o mais complexas e que merecem uma maior dedica\u00e7\u00e3o.<\/span><\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><b>At\u00e9 2020, 85% das intera\u00e7\u00f5es dos consumidores ser\u00e1 conduzida por um mecanismo autom\u00e1tico (chatbot) e ser\u00e1 a primeira op\u00e7\u00e3o para diferenciar uma empresa de seus competidores. \u00a0<\/b><\/h3>\n<h5 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Gartner Summits. \u201cGartner Customer 360 Summit: CRM Strategies and Technologies to Understand, Grow and Manage Customer Experiences.\u201d Gartner, Inc. 2011. | Walker Information, Inc. \u201cCustomers 2020: The Future of B-to-B Customer Experience.\u201d 2016. <\/span><\/h5>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">Mas nem tudo s\u00e3o chatbots\u2026<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>\u201cChatbots s\u00e3o bons martelos, mas nem tudo \u00e9 prego.\u201d\u200a<\/b><\/h3>\n<h5 style=\"text-align: center;\"><span style=\"font-weight: 400;\">\u200aAmir Shevat &#8211; Diretor de Desenvolvimento do \u00a0Slack<\/span><\/h5>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Gostou deste conte\u00fado? Ent\u00e3o curta e compartilhe nas redes sociais e, deixe seu coment\u00e1rio aqui no Blog<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h4 style=\"text-align: center;\"><b>Melhore a sua performance em vendas participando da Trilha do Marketing para Outsourcing de Impress\u00e3o<\/b><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A Trilha do Marketing para Outsourcing de Impress\u00e3o retrata uma vis\u00e3o contempor\u00e2nea do marketing e seus processos. Ao longo de 6 semanas apresentamos conceitos, t\u00e9cnicas, dicas, habilidades e sugest\u00f5es das etapas principais e fundamentais para se fazer um marketing forte, duradouro e que traga prosperidade para a sua empresa.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Este material ir\u00e1 auxili\u00e1-lo no entendimento do que \u00e9 o marketing e quais s\u00e3o as suas fun\u00e7\u00f5es essenciais.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Esperamos que voc\u00ea goste e aproveite todo este conte\u00fado. N\u00f3s o preparamos especialmente para voc\u00ea, que \u00e9 propriet\u00e1rio de um outsourcing de impress\u00e3o ou atua como profissional na \u00e1rea.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Nos encontramos em breve, fa\u00e7a o cadastro e em seguida receba o primeiro conte\u00fado da trilha!<\/span><\/p>\n<p style=\"text-align: justify;\"><strong>Veja o conte\u00fado programado:<\/strong><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2377\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2019\/06\/25_10_fb_trilha_do_mkt.jpg\" alt=\"Imagem com a programa\u00e7\u00e3o da trilha do marketing para outsourcing de impress\u00e3o.\" width=\"1200\" height=\"900\" \/><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/materiais.printwayy.com\/trilha-do-marketing-para-outsourcing-de-impressao\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2373 size-full\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2019\/06\/Vou-Participar-da-Trilha.png\" alt=\"Convite para parrticipar da trilha do marketing para outsourcing de impress\u00e3o.\" width=\"569\" height=\"76\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"Vamos ver um pouco sobre os chatbots, esclarecer o que eles s\u00e3o e como podem ser \u00fateis para o seu outsourcing de impress\u00e3o.","protected":false},"author":3,"featured_media":1308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[315],"tags":[98,99,89,100],"series":[],"class_list":["post-1279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empreendedorismo-e-gestao","tag-chatbots","tag-clientes","tag-consumidor","tag-robos"],"episode_featured_image":"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2018\/07\/27_08_blogmini_chatbot.jpg","episode_player_image":"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2018\/07\/27_08_blogmini_chatbot.jpg","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"light","subscribeUrls":[],"rssFeedUrl":"https:\/\/printwayy.com\/blog\/feed\/podcast\/blog-da-printwayy","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"T02mKMJZlz\"><a href=\"https:\/\/printwayy.com\/blog\/a-era-dos-chatbots-os-robos-conversam-com-seus-clientes\/\">A era dos chatbots &#8211; Os rob\u00f4s conversam com seus clientes!<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/printwayy.com\/blog\/a-era-dos-chatbots-os-robos-conversam-com-seus-clientes\/embed\/#?secret=T02mKMJZlz\" width=\"500\" height=\"350\" title=\"&#8220;A era dos chatbots &#8211; Os rob\u00f4s conversam com seus clientes!&#8221; &#8212; Blog da PrintWayy\" data-secret=\"T02mKMJZlz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! 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