{"id":9124,"date":"2026-08-24T06:50:41","date_gmt":"2026-08-24T09:50:41","guid":{"rendered":"https:\/\/printwayy.com\/blog\/?p=9124"},"modified":"2026-08-24T07:53:54","modified_gmt":"2026-08-24T10:53:54","slug":"as-heart-skills-valorizam-as-capacidades-humanas","status":"publish","type":"post","link":"https:\/\/printwayy.com\/blog\/as-heart-skills-valorizam-as-capacidades-humanas\/","title":{"rendered":"As heart skills valorizam as capacidades verdadeiramente humanas"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9125 size-full\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2026\/08\/heart-skills.png\" alt=\"Ilustra\u00e7\u00e3o de dedos realizando um gesto de cora\u00e7\u00e3o, e cora\u00e7\u00f5es acima dele.\" width=\"1920\" height=\"1000\" \/><\/p>\n<h5><span data-contrast=\"none\"><span class=\"TextRun SCXW17986786 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW17986786 BCX8\">\u25b6\ufe0f Clique no play e aproveite a vers\u00e3o em \u00e1udio deste conte\u00fado agora mesmo! Voc\u00ea tamb\u00e9m pode ouvir pelo Spotify, \u00e9 s\u00f3 acessar pelo t\u00edtulo do post aqui\u00a0<\/span><span class=\"NormalTextRun SCXW17986786 BCX8\">embaixo<\/span><span class=\"NormalTextRun SCXW17986786 BCX8\">:<\/span><\/span><\/span><\/h5>\n<iframe src=\"https:\/\/open.spotify.com\/embed\/?uri=spotify:episode:0ktgWuV5SRV2hdpUiWGZ8I?si=a4f50af712d04c37\" width=\"100%\" height=\"80\" frameBorder=\"0\" allowfullscreen=\"\" allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" style=\"max-width:100%px;max-height:80px;min-height:80px;\"><\/iframe>\n<p style=\"text-align: justify;\"><span data-contrast=\"none\">As habilidades (ou\u00a0<\/span><i><span data-contrast=\"none\">skills, <\/span><\/i><span data-contrast=\"none\">em<\/span> <span data-contrast=\"none\">ingl\u00eas) \u00e9 um tema bem conhecido por quem acompanha nosso\u00a0blog, j\u00e1 descrevemos os conceitos de <\/span><i><span data-contrast=\"none\">soft <\/span><\/i><span data-contrast=\"none\">e <\/span><i><span data-contrast=\"none\">hard skills<\/span><\/i><span data-contrast=\"none\">, al\u00e9m de apresentar o entendimento de<\/span> <a href=\"https:\/\/printwayy.com\/blog\/as-real-skills-vao-te-deixar-mais-preparado-para-os-desafios-do-mercado\/\" target=\"_blank\" rel=\"noopener\"><b><i><span data-contrast=\"none\">real skills<\/span><\/i><\/b><\/a><b><span data-contrast=\"none\">,<\/span><\/b><span data-contrast=\"none\"> criado por Seth Godin, em publica\u00e7\u00e3o anterior.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"none\">Hoje, vou compartilhar contigo uma defini\u00e7\u00e3o diferente, e que se torna bem confrontante com\u00a0a era da\u00a0intelig\u00eancia artificial, que s\u00e3o as <\/span><b><i><span data-contrast=\"none\">heart skills <\/span><\/i><\/b><span data-contrast=\"none\">(habilidades do cora\u00e7\u00e3o). O assunto \u00e9 bastante comentado por\u00a0<\/span><b><span data-contrast=\"none\">Walter Longo<\/span><\/b><span data-contrast=\"none\">, empres\u00e1rio e especialista em inova\u00e7\u00e3o, fazendo parte de suas falas e palestras.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"none\">Elas s\u00e3o compet\u00eancias ligadas ao lado humanizado do trabalho e que n\u00e3o podem ser automatizadas, pois fazem parte do nosso comportamento e a maneira como nos relacionamos com as outras pessoas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h2 style=\"text-align: center;\"><b><span data-contrast=\"none\">Diferenciando as <\/span><\/b><b><i><span data-contrast=\"none\">heart skills <\/span><\/i><\/b><b><span data-contrast=\"none\">das demais habilidades\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/h2>\n<p style=\"text-align: justify;\"><span data-contrast=\"none\">As\u00a0<\/span><i><span data-contrast=\"none\">heart skills<\/span><\/i><span data-contrast=\"none\">\u00a0podem ser compreendidas como um\u00a0adendo \u00e0s habilidades tradicionais,\u00a0valorizando as capacidades exclusivamente humanas, tal qual:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Empatia\u00a0<\/strong><\/li>\n<li><strong>Criatividade\u00a0<\/strong><\/li>\n<li><strong>Cuidado\u00a0<\/strong><\/li>\n<li><strong>Colabora\u00e7\u00e3o\u00a0<\/strong><\/li>\n<li><strong>Intelig\u00eancia emocional\u00a0<\/strong><\/li>\n<li><strong>Escuta ativa <\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Conforme comentado logo no in\u00edcio, o Walter Longo\u00a0refor\u00e7a a evolu\u00e7\u00e3o\u00a0das compet\u00eancias, a partir das a\u00e7\u00f5es que nos diferenciam\u00a0em tempos do uso constante de intelig\u00eancia artificial. Nesse\u00a0trecho de uma de suas falas, no programa <span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"none\">Um neg\u00f3cio pra te contar<\/span><span data-contrast=\"auto\">\u201d,<\/span><span data-contrast=\"none\">\u00a0ele traz\u00a0sua vis\u00e3o sobre qual\u00a0ser\u00e1 papel dos humanos em breve:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<blockquote>\n<h5><span data-contrast=\"none\">\u201cNo passado, a nossa compet\u00eancia era baseada nos m\u00fasculos. Hoje \u00e9 baseada no c\u00e9rebro e, muito em breve, vai ser baseada no cora\u00e7\u00e3o. Ou seja, na emo\u00e7\u00e3o, no interesse genu\u00edno, em falar com pessoas, a curiosidade, esta vontade de se dar mais para o neg\u00f3cio. <\/span><\/h5>\n<h5><span data-contrast=\"none\">\u00c9 tudo muito mais emocional do que racional. Por qu\u00ea? Porque a racionalidade vai ser ocupada pela IA, a produtividade vai ser ocupada pela IA, a criatividade vai ser o papel humano.<\/span><\/h5>\n<h5><span data-contrast=\"none\">Ent\u00e3o, emo\u00e7\u00e3o, criatividade, curiosidade, empatia, simpatia, interesse genu\u00edno em gente, \u00e9 isso que ser\u00e1 o novo skill das pessoas. N\u00e3o mais <\/span><i><span data-contrast=\"none\">hard skills<\/span><\/i><span data-contrast=\"none\"> nem <\/span><i><span data-contrast=\"none\">soft skills<\/span><\/i><span data-contrast=\"none\">, mas <\/span><i><span data-contrast=\"none\">heart skills<\/span><\/i><span data-contrast=\"none\">.\u201d <\/span><\/h5>\n<h5><span data-contrast=\"none\">Walter Longo\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/h5>\n<\/blockquote>\n<p><span data-contrast=\"none\">Assista a entrevista completa\u00a0no link indicado abaixo:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"HEART SKILLS NA ERA DA INTELIG\u00caNCIA ARTIFICIAL Um Neg\u00f3cio Pra Te Contar com Walter Longo #Conecta25\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/ZwklboPhKKc?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span class=\"NormalTextRun SCXW215002451 BCX0\">Confira a seguir<\/span><span class=\"NormalTextRun SCXW215002451 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW215002451 BCX0\">um resumo entre a diferencia\u00e7\u00e3o dos termos:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9127 size-full\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2026\/08\/conceitos-de-skills-habilidades.png\" alt=\"Tabela trazendo caracter\u00edsticas de hard, soft, real e heart skills.\" width=\"1920\" height=\"1080\" \/><\/p>\n<h2 style=\"text-align: center;\"><b><span data-contrast=\"auto\">Como desenvolver <\/span><\/b><b><i><span data-contrast=\"auto\">heart skills<\/span><\/i><\/b><b><span data-contrast=\"auto\"> em ambientes cada vez mais tecnol\u00f3gicos?<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:2,&quot;335551620&quot;:2}\">\u00a0<\/span><\/h2>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">S\u00e3o as atitudes no dia a dia que ditam a sua evolu\u00e7\u00e3o, transformando as compet\u00eancias em a\u00e7\u00f5es reais. Isso envolve ouvir mais quem est\u00e1 ao seu redor e buscar por <\/span><a href=\"https:\/\/printwayy.com\/blog\/de-atencao-que-os-feedbacks-merecem-e-cresca-dentro-do-seu-mercado\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">feedbacks<\/span><\/b><\/a><span data-contrast=\"auto\">, a fim de exercitar a escuta ativa e a disponibilidade para presenciar diferentes perspectivas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">Outro ponto que importa muito \u00e9 conversar com clientes, para fortalecer a empatia ao compreender diretamente suas necessidades, expectativas e experi\u00eancias com o servi\u00e7o. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"none\">Mesmo que\u00a0estejamos cercados pela tecnologia, a an\u00e1lise humanizada das situa\u00e7\u00f5es \u00e9 o adicional que nos permite captar detalhes\u00a0e identificar oportunidades de melhoria que est\u00e3o al\u00e9m dos dados apresentados por dashboards e planilhas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"none\">O conhecimento que chega\u00a0pelas\u00a0viv\u00eancias na rotina do trabalho faz toda a diferen\u00e7a, e existem nuances que apenas podem ser identificadas por quem est\u00e1 inserido no\u00a0contexto\u00a0da empresa e entende de verdade o modelo de neg\u00f3cio. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"none\">Para continuar no Blog <\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"none\">Acompanhe outros artigos disponibilizados aqui, para complementar\u00a0suas percep\u00e7\u00f5es\u00a0sobre intelig\u00eancia artificial e evolu\u00e7\u00e3o tecnol\u00f3gica:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/printwayy.com\/blog\/integrando-o-atendimento-humano-e-a-ia-sem-perder-a-essencia\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8921 size-full\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2026\/06\/atendimento-humano-e-IA.png\" alt=\"Ilustra\u00e7\u00e3o de uma vela dentro de um suporte e, ao lado, um vidro de ess\u00eancia que possui o \u00edcone de bal\u00e3o de conversa no r\u00f3tulo.\" width=\"1920\" height=\"1000\" \/><\/a><\/p>\n<p><a href=\"https:\/\/printwayy.com\/blog\/de-que-maneira-a-evolucao-tecnologica-amplia-o-impacto-ambiental\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8825 size-full\" src=\"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2026\/05\/impacto-ambiental-blog-da-printwayy.png\" alt=\"Uma balan\u00e7a que de um lado tem \u00e1rvores e, do outro, hardwares.\" width=\"1920\" height=\"1000\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Heart skills s\u00e3o habilidades humanas que envolvem comportamentos, rela\u00e7\u00f5es e emo\u00e7\u00f5es, compet\u00eancias que a tecnologia n\u00e3o substitui.","protected":false},"author":11,"featured_media":9128,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","episode_type":"audio","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[243],"tags":[308,280,715,68],"series":[],"class_list":["post-9124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-variedades","tag-habilidades","tag-mercado-de-trabalho","tag-skills","tag-tecnologia"],"episode_featured_image":"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2026\/08\/heart-skills-2.png","episode_player_image":"https:\/\/printwayy.com\/blog\/wp-content\/uploads\/2026\/08\/heart-skills-2.png","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"light","subscribeUrls":[],"rssFeedUrl":"https:\/\/printwayy.com\/blog\/feed\/podcast\/blog-da-printwayy","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"N7yMt82yoh\"><a href=\"https:\/\/printwayy.com\/blog\/as-heart-skills-valorizam-as-capacidades-humanas\/\">As heart skills valorizam as capacidades verdadeiramente humanas<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/printwayy.com\/blog\/as-heart-skills-valorizam-as-capacidades-humanas\/embed\/#?secret=N7yMt82yoh\" width=\"500\" height=\"350\" title=\"&#8220;As heart skills valorizam as capacidades verdadeiramente humanas&#8221; &#8212; Blog da PrintWayy\" data-secret=\"N7yMt82yoh\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! 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